How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.
If traveling by train, you can check train the latest train schedules on http://www.hyperdia.com/en/

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

You should obtain Japanese Yen in cash before you depart for Japan, for spending on meals and drinks. Credit card payments and currency exchange is available at the hotel reception desk. Credit Cards are accepted at most shops within the resort.
There is no ATM is available within the resort. The closest ATM is located at 7-Eleven approx. 7 km away or 15 minutes drive away.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

If you have pre-booked transfers through SkiJapan.com, please refer to your itinerary for directions on where you need to go.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

My transfer was only to Joetsu Myoko Station. How can I access Arai Resort?

Bus – There is a free shuttle from Joetsu Myoko Station to Arai Resort.
The last Shinkansen arrives to Joetsu Myoko Station at 22:38 to meet the complimentary 22:50 Resort Shuttle to Arai Resort.
The earliest Resort Shuttle from Arai Resort departs 07:20am to meet the 08:31 Shinkansen departing Joetsu Myoko Station.
The Resort Shuttles operate approximately every 3hours to/from Arai Resort and Myoko Joetsu Station. Timetables are available on request.

What do I do when leaving Arai Resort?

Taxi – If you have pre-booked a shared taxi service to Narita/Haneda Airport or a private taxi service, your driver will collect you from your accommodation. A representative will contact you 72 hours prior to your departure to confirm your pick up time. If you wish to amend your pre-booked pick-up time, you will need to contact Chuo taxi a minimum of 4 days prior to the scheduled service.
Bus – There is a free shuttle from Arai Resort to Joetsu Myoko Station. The earliest Resort Shuttle from Arai Resort departs 07:20am to meet the 08:31 Shinkansen departing Joetsu Myoko Station. The Resort Shuttles operate approximately every 3hours to/from Arai Resort and Myoko Joetsu Station. Timetables are available on request.
Rail – If you are travelling by rail to the airport, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4. If not already organised with your SkiJapan.com consultant, the hotel staff will be able to assist you in arranging a transfer for your date of departure. Please be sure to confirm with them if payment is required prior to, or upon boarding the bus or shuttle service