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FREQUENTLY ASKED QUESTIONS

General
Resort
What payment methods do you accept?

Payments to SkiJapan.com can be made via Flywire in your local currency, using either an international credit card or direct deposit. The exchange rate is set by Flywire. Our consultants will issue an invoice with a secure payment link that will take you directly to the Flywire website to complete your transaction.

Alternatively, if you prefer to pay in Japanese Yen (JPY), we can accept payment to our local Hokuyo Bank account. Please note that all bank fees must be paid by the sender. Hokuyo Bank charges a receiving fee of ¥4,000 plus sender and intermediary bank fees.

What currencies do you accept?

We accept payments in Japanese Yen (JPY) or in your local currency through our payment processor, Flywire.

Do I need to make a deposit to secure my booking?

Yes, a non-refundable deposit of 20% of the booking amount is required, usually within 7 days, to confirm your reservation (unless otherwise specified).
Please note that failure to make this deposit may result in the automatic cancellation of your booking.

What is your cancellation policy?
  • For cancellations made more than 60 days prior to your check-in date, a cancellation fee of 20% of the total invoice (equivalent to the deposit) or the applicable supplier deposit will be non-refundable.
  • For cancellations made within 60 days or less of check-in, a 100% cancellation fee will apply without exception.

Please note that cancellation fees for other services such as lift passes and transfers may vary. In most cases, cancellations made 30 days or less will incur a 100% cancellation fee. Kindly confirm details with your consultant.

Once travel has commenced, no refunds or credits will be issued for unused package components. If one or more individuals cancel from a SkiJapan booking, both the cancelling and remaining parties will be responsible for any additional costs incurred as a result.

What documentation should I bring with me?
  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents
My flight is delayed or I’m going to arrive at a different time, what do I do?
If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office as soon as possible by calling +81-136-22-4611 or customerhelp@SkiJapan.com. Outside our office hours, please contact our mobile at +81-90-2814-1442. When informing us of a flight change, kindly provide the new flight number, updated time, and the reason for the change, as this will allow us to assist you more efficiently.
What happens if I miss my transfer due to flight delays?

Please note that cancelled transfers are subject to a 100% fee under supplier conditions, and you may be required to pay for a new or rescheduled transfer. In most cases, these costs are recoverable through your travel insurance.

While SkiJapan.com cannot cover cancellation or amendment fees, we will gladly assist in arranging new transfers and provide any necessary documentation to support your insurance claim.

Can I buy things using cash or credit card and how can I get money out?

Although credit cards are widely accepted in major cities such as Tokyo and Sapporo, we strongly recommend obtaining Japanese Yen in cash before departing your home country, as many businesses in resort areas like Niseko still do not accept credit cards.

Currency exchange machines are available at Seicomart and Hirafu188.

International ATMs can also be found in Hirafu Niseko at Lawson convenience store (available until 10:00pm and accepting all major credit cards as well as WISE cards) and Seicomart (available until 11:00pm). There are also available at the main Post Office and all 7-Eleven convenience stores.

Are there any other essential items I should be bringing with me?

Are there any other essential items I should bring with me?

    • Paracetamol, cold & flu tablets and anti-inflammatories (as strong medication can be difficult to obtain in Japan)
    • International power adapter for Japan Region Type “A” outlets. Please ensure your appliances have a switching power supply that states “Input/100v–240v” to use them safely in Japan. Note that appliances such as foreign hairdryers will not work in Japan.
I am travelling via Haneda, what do I need to know?

If you are arriving at Haneda International Airport and connecting to Chitose Airport, please check your flight itinerary to confirm which terminal you will need to transfer to.

For detailed guidance on moving between terminals, please refer to the official Haneda Airport website:
https://tokyo-haneda.com/en/access/moving_between_terminals/index.html

I am travelling via Narita, what do I need to know?

If you are arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary to confirm which terminal you need to transfer to.

For detailed information on navigating between terminals, you may refer to the official Narita Airport website below.

https://www.narita-airport.jp/en/access/shuttlebus

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

Please ensure you have read and printed the travel itinerary we sent, as it includes detailed instructions and information about your confirmed transfer arrangements.

If you’ve booked your accommodation with us, we can assist in arranging bus or taxi transfers to the ski resorts we support. Please contact us in advance to confirm the availability, bus routes, and pricing.

If you prefer to travel by train (including the Shinkansen), bookings must be made directly via the official websites below:

Please note: You must exchange your E-ticket at a JR Service Desk during their operating hours.

What do I do if the airport is closed and my flight is delayed or cancelled?

In the event of an airport closure caused by extreme weather, we recommend that you remain where you are and speak directly with your airline. They will provide updates and assist with rebooking on rescheduled or additional flights.

Please note that making alternative arrangements—such as flying into a different airport—may significantly extend your travel time. There is a possibility that surrounding roads and train lines are also closed.

My flight arrives at Narita but I need to get to Haneda or vice versa, how can I do this?

Transit time between Narita and Haneda airports can vary depending on traffic, so it’s important to consider this when booking connecting flights. Generally, it takes around 65 to 85 minutes by bus. The Airport Limousine is the main company operating this route, and you can find fares and timetables on their website: https://www.limousinebus.co.jp/en/.

You can also travel by train, with details available in the relevant sections above for Haneda and Narita airports. Taxis—both fixed fare and standard—are also available at both airports, but please note that this option tends to be more expensive than using the bus or train.

What happens when I arrive at Chitose Airport (CTS) in Hokkaido?

If you have arranged your transfer through SkiJapan, please refer to the directions provided in your itinerary for detailed instructions on where to go upon arrival.

If you have arranged your own transfer, please follow the instructions provided by your chosen transport company.

Can we send our baggage to accommodation in resort?

Yes, you can. There are 2 major delivery companies in Japan. Delivery service should be available at airport, some hotels, convenience stores, and SkiJapan.com office in Niseko.

Please contact SkiJapan for address or details BEFORE delivering your items 

Black Cat: https://www.global-yamato.com/en/about/

Sagawa: https://www.sagawa-exp.co.jp/english/

Are there any year round positions available?

Please refer to the list of Open Positions on the Employment page. We will only accept online applications for jobs via the Positions Vacant page. Direct applications or resumes sent to any email address will be ignored.

Are there any year seasonal positions available?

Yes, you can check this page out.

When will employment applications for 2025/2026 winter open?

Applications will open on June 1st, 2025. All seasonal positions will be posted on this Employment page.

When do applications close?

Applications close on the 31st of July, 2025

I am a native English speaker. Is it a problem if I don't speak Japanese?

All staff need to have the ability to communicate in written and spoken English as our guests are mostly from English speaking countries. Japanese language skills are a must for some positions. Cantonese/ Mandarin skills are also highly regarded.

What type of staff accommodation is available?

We have shared houses with rooms that can accommodate single up to quad beds at subsidized rent for seasonal staff.

What type of visa do I need to arrange?

Working Holiday Visa is all that is required for most positions. It is up to you to arrange it before employment application or arrange it later. Sponsored Visas may be arranged for highly skilled positions depending on experience. If you are a Japanese passport holder, possess a Japanese spouse visa or Japanese permanent residency then you do not require any additional visas.

When do I know if I get position?

First interview will be around mid-July to mid-August, and offers likely be sent to you on late August – September.

Do I get notice if I did not make it to interview?

Unfortunately, we cannot contact all of you. If you did not get contact from us by end of August, please proceed to alternative plan you have.

Can I get seasonal lift pass?

We offer a seasonal lift pass as a benefit for all staff, which will be refunded as a monetary amount upon completion of your contract.

When do seasonal positions usually start and finish?

Generally winter employment dates start late November and finish mid/end of March.

What do seasonal positions usually pay?

Salary and pay will depend on position.