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Hakuba FAQs

How can I contact when in Japan? has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight or train schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.
If traveling by train, you can check train the latest train schedules on

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

You should obtain Japanese Yen in cash before you depart for Japan, for spending on meals and drinks. Limited foreign exchange facilities are available in Hakuba. The hotels do not exchange foreign currency or travellers’ cheques, and credit cards, foreign currency cash and foreign currency travellers’ cheques are generally not accepted in the majority of shops and restaurants in Hakuba.
Cash advances from credit cards, and the exchanging of travellers’ cheques, are available at several banks near Hakuba station. Cash withdrawals, using a non-Japanese bank card, from an ATM are available at Hakuba Post Office as well as the Happo information centre. Cash withdrawals, using an international debit or credit card such as Visa, Master Card or Amex, from an ATM are available at Hakuba “Seven-Eleven”. However please check with your bank to ensure your ATM card works internationally.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

If you have pre-booked transfers through, please refer to your itinerary for directions on where you need to go.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

What do I do when leaving Hakuba?

Taxi – If you have pre-booked a shared taxi service to Narita/Haneda Airport or a private taxi service to Nagano Station, your driver will collect you from your accommodation. A representative will contact you 72 hours prior to your departure to confirm your pick up time. If you wish to amend your pre-booked pick-up time you will need to contact Chuo taxi a minimum of 4 days prior to the scheduled service.
Bus – If you have pre- booked a bus transfer service to Tokyo City/Haneda Airport/Narita Airport, please be at the bus stop 15 minutes before the departure time. Check in will open 45 minutes prior to departure, and all passengers must be ready to board 10 minutes before departure.
The bus from Hakuba to Tokyo and on to Narita Airport leaves from Hakuba Base Camp Terminal in Echoland at 8:00, 9:30,10:30 and 15:30.
Passengers make their own way to Hakuba Base Camp Terminal in Echoland.
Please wait inside the bus terminal and Nagano Snow Shuttle staff will make an announcement when check in opens. Check in will open 45 minutes prior to departure, and all passengers must be ready to board 10 minutes before departure.
Rail – If you are travelling to the airport by rail, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4.
If not already organised with your consultant, the hotel staff will be able to assist you in arranging a transfer for your date of departure. Please be sure to confirm with them if payment is required prior to, or upon boarding the bus or shuttle service.

What options are in Hakuba for ski lessons and rentals?

English speaking ski and snowboard lessons are available through Hakuba Snow Sports School. They offer both group and private lessons and a kid’s program. Pre booking is essential and can be done through your consultant prior to departure.

Equipment rental is available with NBS Gateway and booked through Whether you are a beginner or advanced snow rider – their expert rental technicians can put you on the skis/board most suited to your ability and preferred style of riding. A free pick up service from your accommodation is also available.