How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on 0136-22-4617 or mobile 090-2814-1446.

What do I do if the airport is closed and my flight is delayed or cancelled?

In the event the Airport closes due to extreme weather we recommend that you stay where you are and talk directly with the airline. They will advise and book you on rescheduled and/or extra flights. Making alternative arrangements (flying into a different airport) can make your trip longer. There is a good chance surrounding roads and train lines are also closed.

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

In major cities such as Tokyo and Sapporo, the use of credit cards (Master Card and Visa) is widely accepted. In Niseko, credit cards are generally not accepted in most shops and we strongly advise you to obtain some Japanese Yen in cash before you leave your home country.
Foreign cash exchange services are available in Niseko-Hirafu. There are international ATM’s available at the main Post Office and all 7-Eleven 24hr convenience stores in Kutchan (approximately 15 minutes by bus).
For guests staying at Snow Dog Apartments Niseko Village, Hilton Niseko Village, The Green Leaf Hotel Niseko Village, the nearest international ATM is located inside Hilton Niseko Village Hotel opposite the onsen entrance.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am travelling via Haneda, what do I need to know?

If arriving at Haneda International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Haneda Airport’s official website gives detailed instruction on how to move about the terminals http://www.haneda-airport.jp/inter/en/access/

I am travelling via Narita, what do I need to know?

If arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Narita Airport’s official website gives detailed instruction on how to move about the terminals http://www.narita-airport.jp/en/guide/connect/index.html

My flight arrives at Narita but I need to get to Haneda or vice versa, how can I do this?

The transit time between the two airports can vary depending on traffic so it is best to be wary of this when booking flights, generally speaking however, it can take around 65 – 85 minutes if travelling by bus. Airport Limousine is the main company that operates this route and its fares plus timetables can be found via this link http://www.limousinebus.co.jp/en/bus_services/inter_airport_route/

You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.

There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.

What happens when I arrive at Chitose Airport in Hokkaido?

A member of our team will meet you at your arrival gate and assist you to your Niseko transfer. Please look out for our distinctive red or black uniforms and SkiJapan.com signage. Note that from the beginning of April, there will be no airport staff working.
In the event you can’t locate our team please refer to the directions given in your itinerary for where to go for your transfer.

Do you have an Airport Desk?

Yes, we do. In the case of an urgent situation, we have a desk located at the arrival gate on the 2nd floor of the International terminal. There you will find a phone with a direct line to our office here in Niseko. If you have a mobile phone that works here in Japan, you can call our office in Niseko, within office hours +81-136-22-4611 or outside office hours
+81-90-2814-1446.

What happens when I arrive into Niseko?

Check your itinerary for your drop off location and full instructions. SkiJapan.com staff will meet you on arrival and escort you to your accommodation. If you do not arrive by our charter bus, you will be provided with pre-booked lift passes and your Welcome Pack, including an information guide containing editorials of the region, trail and village maps, our Niseko.com magazine, local restaurant & businesses and information on what to do and see in Niseko.

I have booked services through NBS, how can I find some answers to my questions?

You can find an extremely comprehensive FAQ section on Niseko Base Snowsports (NBS) website http://www.nisekobase.com/faqs/
For any questions you have that couldn’t be answered through the website, feel free to send an email to info@nisekobase.com or give them a call on +81136215050

What do I do when leaving Niseko?

Check your itinerary for details of your pick up location. You will receive a departure slip two days before your departure as a reminder. As departure times can be affected by weather and/or road closures, please remember to confirm your departure time at the SkiJapan.com or Alpen Ridge Front Desk at least 3 days before you are due to leave. Transfer amendments will incur cancellation fees on existing bookings and will depend on the supplier’s terms.
IMPORTANT: It is very important that you are ready at your accommodation with your luggage 20 minutes prior to your departure time as the transfer is unable to wait for you if you are running late. If you miss this transfer, you will have to arrange for a public bus/private taxi service to the Airport at your own expense.

How can I return my lift pass to receive my deposit?

All Niseko lift passes include a 1,000 JPY redeemable deposit. Simply make your way a deposit machine located at the base of most Niseko Resort chairlifts and insert your lift pass card and you will receive a 1,000 JPY note from the dispenser. Lift Pass deposits cannot be returned at the SkiJapan.com office.