SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Office Hours: 08:00 – 20:00 during winter peak period
- A valid passport
- Flight E-ticket & itinerary
- Travel itinerary outlining accommodation, transfers & lift passes
- Any vouchers for services e.g. Lessons/Rental or other Services
- Travel insurance documents
If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on 0136-22-4617 or mobile 090-2814-1442.
In the event the Airport closes due to extreme weather we recommend that you stay where you are and talk directly with the airline. They will advise and book you on rescheduled and/or extra flights. Making alternative arrangements (flying into a different airport) can make your trip longer. There is a good chance surrounding roads and train lines are also closed.
100% fees apply for cancelled transfers due to supplier conditions. You may need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fees/ amendment fees; however we will assist in arranging new transfers and in providing the necessary documentation.
Although credit cards are widely accepted in major cities such as Tokyo and Sapporo, we strongly suggest you obtain Japanese Yen in cash before you leave home.
In Niseko, there are still many businesses who do not accept credit cards.
Currency exchange machines are available at Seicomart and Hirafu188.
There are international ATM’s in Hirafu Niseko, at the following locations:
- Shiki Niseko (opposite Ski Japan HQ, from 7am – 11pm. All major credit cards accepted)
- Lawson Convenience (available 24hrs. All major credit cards accepted)
- Aya Niseko (from 10am -5pm, Visa and Mastercard with IC chip accepted)
For guests staying in An’nupuri or Niseko Village accommodations; such as Snow Dog Apartments, the Kamui Niseko, Hilton Niseko and the Green Leaf Hotel , there is an international ATM located inside Hilton Niseko Village Hotel opposite the onsen entrance.
There are also international ATM’s at the main Post Office and all 7-Eleven 24hr convenience stores in the nearby town of Kutchan (approximately 15 minutes by bus).
- Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
- International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.
If arriving at Haneda International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Haneda Airport’s official website gives detailed instruction on how to move about the terminals http://www.haneda-airport.jp/inter/en/access/
If arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Narita Airport’s official website gives detailed instruction on how to move about the terminals http://www.narita-airport.jp/en/guide/connect/index.html
The transit time between the two airports can vary depending on traffic so it is best to be wary of this when booking flights, generally speaking however, it can take around 65 – 85 minutes if travelling by bus. Airport Limousine is the main company that operates this route and its fares plus timetables can be found via this link http://www.limousinebus.co.jp/en/bus_services/inter_airport_route/
You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.
There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.
A team member will meet you at your arrival gate to assist you to your Niseko transfer. Please look out for our distinctive red / black uniforms and SkiJapan.com signage. Note that from the beginning of April, there will be no airport staff working. If travelling in April and assistance is required, please go to the SkiJapan Airport desk located in the international terminal and use the direct line to the resort. In the event you can’t locate our team or desk, please refer to the directions given in your itinerary for where to go for your transfer.
Yes, we do. In the case of an urgent situation, we have a desk located at the arrival gate on the 2nd floor of the International terminal. There you will find a phone with a direct line to our office here in Niseko. If you have a mobile phone that works here in Japan, you can call our office in Niseko, within office hours +81-136-22-4611 or outside office hours +81-90-2814-1442.
Check in documentation is required to be filled in for all accommodations. Most accommodations will also require credit card details or bond for accommodation security. All guest passport copies are required to be provided, by Japanese Law.
If you are arriving to Niseko by bus to the Hirafu Welcome Centre, you will be met on arrival by a resort representative who will take you to your accommodation.
You can find an extremely comprehensive FAQ section on Niseko Base Snowsports (NBS) website http://www.nisekobase.com/faqs/
For any questions you have that couldn’t be answered through the website, feel free to send an email to firstname.lastname@example.org or give them a call on +81136215050
Check your itinerary for details of your pick up location. You will receive a reminder to check your information prior to departure date. Please remember to check and confirm your booked departure transfer mode and time at a SkiJapan.com service desk (e.g. SkiJapan.com, Alpen Ridge) preferably on your arrival at least 4 days before you are due to leave. Transfer amendments will incur cancellation fees on existing bookings and charges will depend on the supplier’s terms.
IMPORTANT: It is very important that you are ready at your accommodation with your luggage 20 minutes prior to your departure time as the transfer is unable to wait for you if you are running late. If you miss this transfer, you will have to arrange for a public bus/private taxi service to the Airport at your own expense.
All Niseko lift passes include a 1,000 JPY redeemable deposit. Simply make your way a deposit machine located at the base of most Niseko Resort chairlifts and insert your lift pass card and you will receive a 1,000 JPY note from the dispenser. Lift Pass deposits cannot be returned at the SkiJapan.com office.
The earliest bus departure from Niseko can be arranged from 7:50am from the Hirafu Welcome Centre and will arrive at Chitose Domestic Airport by approximately 10:40am (weather dependent). If you have a flight before 12:00pm, we strongly recommend you use a private taxi transfer to avoid missing flights.