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Frequently Asked Questions

What payment methods do you accept?

Payments to can be made with Fly Wire in your local currency either by an international credit card or direct deposit. The exchange rate is set by Fly Wire. Our consultants will provide you with an invoice including a payment link which will direct you to the Fly Wire website to complete your payment.
Alternatively if you would like to pay in JPY, we can accept payment to our local Hokuyo bank account. All bank fees to be paid by the sender. Hokuyo charges a receiving fee of 4,000yen plus sender and intermediary bank fees.

What currencies do you accept?

We accept payment in Japanese Yen (JPY) or in your local currency via our payment processor, Flywire.

Do I need to make a deposit to secure my booking?

Yes, we require a deposit of 20% of the total within 7 days to confirm the booking or the booking may be cancelled automatically. The deposit is non-refundable.

What is your cancellation policy?

The policy is as follows:

In the event of cancellation, more than 60 days prior to departure, a cancellation fee of 20% of total invoice (loss of deposit) or the applicable supplier deposit will be non refundable. Cancellations within 60 days prior to arrival, 100% cancellation fee will apply without exception. Cancelation fees on other services such as lift passes, transfers vary and 30 days or less 100% cancelation fees apply. Please check with your consultant.

No allowance or refund can be made on any unused package components once travel has commenced. If a person or persons cancel from a booking, they and the remaining people in the booking will be liable for the additional accommodation costs that result from the cancelling persons.

How can i get to my Ski Japan accommodation?

2023/24 Airport Bus Schedule

*2024/25 Bus schedule and rate would be subject to change. Update in September/October*

Required Connection time – short connection time booking cannot be accepted by bus company.

Arrival bus – 45 minutes for Domestic flights and 90 minutes for international flights is the minimum connecting time between flight arrival and bus departure.

Departure bus – 60 minutes for domestic flights (90 minutes for LCC such as Jet Star or Peach Aviation) and 120 minutes for international flights is the minimum connecting time between bus arrival and flight departure.

If your flight wouldn’t meet the bus schedule, taxi can be booked with additional cost. Highly recommend booking a taxi as soon as possible. Booking is subject to availability.

Please advise flight schedule including flight number for booking a bus/taxi. Bus/taxi cannot be booked without flight number or schedule.

Can we send our baggage to accommodation in resort?

Yes, you can. There are 2 major delivery companies in Japan. Delivery service should be available at airport, some hotels, convenience stores, and office in Niseko.

Please contact SkiJapan for address or details BEFORE delivering your items 

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