SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Office Hours: 08:00 – 20:00 during winter peak period
- A valid passport
- Flight E-ticket & itinerary
- Travel itinerary outlining accommodation, transfers & lift passes
- Any vouchers for services e.g. Lessons/Rental or other Services
- Travel insurance documents
If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on 0136-22-4617 or mobile 090-2814-1446.
In the event the Airport closes due to extreme weather we recommend that you stay where you are and talk directly with the airline. They will advise and book you on rescheduled and/or extra flights. Making alternative arrangements (flying into a different airport) can make your trip longer. There is a good chance surrounding roads and train lines are also closed.
100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.
In major cities such as Tokyo and Sapporo, the use of credit cards (Master Card and Visa) is widely accepted. Kiroro Resort is not equipped with an International ATM, foreign exchange services and Traveller’s cheques are not accepted, however most foreign credit cards are accepted for payment at the restaurants, shops and receptions. We strongly suggest you obtain some Japanese Yen in cash before you leave your home country.
The nearest international ATM or Bank is located in the nearby city of Otaru. You can travel by bus from Kiroro to Otaru JR station (50-minute journey). The closest 7-Eleven from the station is a short 8-minute walk. This ATM accepts MOST INTERNATIONAL CARDS.
- Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
- International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.
If arriving at Haneda International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Haneda Airport’s official website gives detailed instruction on how to move about the terminals http://www.haneda-airport.jp/inter/en/access/
If arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Narita Airport’s official website gives detailed instruction on how to move about the terminals http://www.narita-airport.jp/en/guide/connect/index.html
The transit time between the two airports can vary depending on traffic so it is best to be wary of this when booking flights, generally speaking however, it can take around 65 – 85 minutes if travelling by bus. Airport Limousine is the main company that operates this route and its fares plus timetables can be found via this link http://www.limousinebus.co.jp/en/bus_services/inter_airport_route/
You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.
There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.
A member of our team will meet you at your arrival gate and assist you to your Kiroro transfer. Please look out for our distinctive red or black uniforms and SkiJapan.com signage. Note that from the beginning of April, there will be no airport staff working.
In the event you can’t locate our team please refer to the directions given in your itinerary for where to go for your transfer.
Yes, we do. In the case of an urgent situation, we have a desk located at the arrival gate on the 2nd floor of the International terminal. There you will find a phone with a direct line to our office here in Niseko. If you have a mobile phone that works here in Japan, you can call our office in Niseko, within office hours +81-136-22-4611 or outside office hours
Check your itinerary for your drop off location and full instructions. If you are travelling by bus (Resortliner), you will be dropped either at Kiroro, a Tribute Portfolio Hotel Hokkaido or Sheraton Hokkaido Kiroro Resort Hotel Entrance depending on which you are staying at.
If you have booked private transfers via taxi, your driver will take you directly to your accommodation in Kiroro.
Check your itinerary for details of your pick up location. There is a Resortliner Counter at the Mountain Centre. Guests staying at Sheraton Hokkaido Kiroro Resort please make your way to the Counter 20 minutes before your scheduled departure. For guests at Kiroro, a Tribute Portfolio Hotel Hokkaido please ensure that you are at the hotel lobby with your luggage at least 20 minutes before your scheduled departure time.
For taxi’s, at both Kiroro, a Tribute Portfolio Hotel Hokkaido and Sheraton Hokkaido Kiroro Resort Hotel, please ensure you are ready in the lobby 20 minutes before your departure where your driver can find you.
IMPORTANT: It is very important that you are ready at your accommodation with your luggage 20 minutes prior to your departure time as the transfer is unable to wait for you if you are running late. If you miss this transfer, you will have to arrange for a public bus/private taxi service to the Airport at your own expense.