Kiroro FAQs

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

• A valid passport
• Flight E-ticket & itinerary
• Travel itinerary outlining accommodation, transfers & lift passes
• Any vouchers for services e.g. Lessons/Rental or other Services
• Travel insurance documents

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our mobile +81-90-2814-1442.

In the event the Airport closes due to extreme weather we recommend that you stay where you are and talk directly with the airline. They will advise and book you on rescheduled and/or extra flights. Making alternative arrangements (flying into a different airport) can make your trip longer. There is a good chance surrounding roads and train lines are also closed.

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Although credit cards are widely accepted in major cities such as Tokyo and Sapporo, we strongly suggest you obtain Japanese Yen in cash before you leave home. In Kiroro Resort, most foreign credit cards are accepted for payment at restaurants, shops and receptions including on the mountain.
Kiroro Resort is not equipped with an International ATM. There are also no foreign exchange services and traveller’s cheques are not accepted.
The nearest international ATM (in Seicomart Convenience and Post Office) or Bank is located in the nearby city of Otaru. You can travel by bus from Kiroro to Otaru JR station (approx. 50-minute journey). The closest 7-Eleven from the station is a short 8-minute walk. This ATM accepts most international cards.  Note: available weekdays only.

• Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
• International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

If arriving at Haneda International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Haneda Airport’s official website gives detailed instruction on how to move about the terminals https://tokyo-haneda.com/en/access/moving_between_terminals/index.html

If arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Narita Airport’s official website gives detailed instruction on how to move about the terminals https://www.narita-airport.jp/en/access/shuttlebus

The transit time between the two airports can vary depending on traffic so it is best to be wary of this when booking flights, generally speaking however, it can take around 65 – 85 minutes if travelling by bus. Airport Limousine is the main company that operates this route and its fares plus timetables can be found via this link http://www.limousinebus.co.jp/en/bus_services/inter_airport_route/

You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.

There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.

Please refer to the directions given in your itinerary for where to go for your transfer.

Check in documentation is required to be filled in for all accommodations. Most accommodations will also require credit card details or bond for accommodation security.  All guest passport copies are required to be provided, by Japanese Law.

Please check your itinerary for details regarding your pick-up location. If you plan to travel by taxi, kindly ensure you are ready at least 20 minutes before your appointed time in the accommodation lobby.

Ski Japan currently offers taxi transportation only to and from Kiroro/Yu Kiroro Resorts. Please refer to your itinerary accordingly.