How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.
If traveling by train, you can check train the latest train schedules on http://www.hyperdia.com/en/

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

You should obtain Japanese Yen in cash before you depart for Japan, for spending on meals and drinks. Limited foreign exchange facilities are available in Shiga Kogen. Hotels do not exchange foreign currency or travellers’ cheques, and credit cards, foreign currency cash and foreign currency travellers’ cheques are generally not accepted in the majority of shops and restaurants in Shiga Kogen.
Cash withdrawal using a non-Japanese bank card or credit card from an ATM is available at Shiga Kogen Post Office in Hirao.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

If you have pre-booked transfers through SkiJapan.com, please refer to your itinerary for directions on where you need to go.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

  • Fares and timetables for Japan Railway Company (Shinkansen, Tokyo – Nagano): http://www.jreast.co.jp/e/
  • Information regarding the JR East Pass (Tohoku area) available to foreigners outside of Japan: http://www.jreast.co.jp/e/eastpass_t/index.html#locations
    Please note: to exchange your E-ticket for the JR East Pass at the JR service desk at Haneda Airport, this desk does not open until 07:45am.
  • Fares, timetables and bus stop for Nagano Snow Shuttle (Tokyo – Nagano): https://www.naganosnowshuttle.com/ & http://naganosnowshuttle.com/BusStops.aspx

If you have not prearranged a transfer from Nagano station, Nagaden Express buses run direct to Shiga Kogen, from bus stop number 23 or 24, located at the East “Higashi” exit. Please note that the last bus departs at 9:00pm.

What do I do when leaving Shiga Kogen?

Taxi – If you have pre-booked a shared taxi service to Narita or Haneda Airport or a private taxi service to Nagano Station, your driver will collect you from your accommodation. A representative will contact you 72 hours prior to your departure to confirm your pick up time. If you wish to amend your pre-booked pick-up time, you will need to contact Chuo taxi a minimum of 4 days prior to the scheduled service.

Bus – If you have pre-booked a bus transfer service to Tokyo or Narita Airport with Nagano Snow Shuttle, a representative will contact you on the day prior to the transfer. Please be at the bus stop at least 10 minutes before the departure time.

Rail – If you are travelling by rail to the airport, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4.