Shiga Kogen FAQs

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
5-31, 1Chome, 2Jo, Niseko Hirafu, Kutchan-cho, Abuta-gun,Hokkaido 044-0089
Telephone: 0136-22-4611
Email: customerhelp@SkiJapan.com
Office Hours: 08:00 – 22:00 during winter peak period

• A valid passport
• Flight E-ticket & itinerary
• Travel itinerary outlining accommodation, transfers & lift passes
• Any vouchers for services e.g. Lessons/Rental or other Services
• Travel insurance documents

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our mobile +81-90-2814-1442.

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

You should obtain Japanese Yen in cash before you depart for Japan, for spending on meals and drinks. Limited foreign exchange facilities are available in Shiga Kogen. Hotels do not exchange foreign currency or travellers’ cheques, and credit cards, foreign currency cash and foreign currency travellers’ cheques are generally not accepted in the majority of shops and restaurants in Shiga Kogen.
Cash withdrawal using a non-Japanese bank card or credit card from an ATM is available at Shiga Kogen Post Office in Hirao.

• Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
• International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

If you have pre-booked transfers through SkiJapan.com, please refer to your itinerary for directions on where you need to go.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

• Fares and timetables for Japan Railway Company (Shinkansen, Tokyo – Nagano): http://www.jreast.co.jp/e/
• Information regarding the JR East Pass (Tohoku area) available to foreigners outside of Japan: http://www.jreast.co.jp/e/eastpass_t/index.html#locations
  Please note: to exchange your E-ticket for the JR East Pass at the JR service desk, check the each operation hours. https://www.jreast.co.jp/e/ticketwindow/?selectPass=eastT
• Fares and timetables for Nagano Snow Shuttle (Tokyo – Nagano): https://www.naganosnowshuttle.com/

If you have not prearranged a transfer from Nagano station, Nagaden Express buses run direct to Shiga Kogen, from bus stop number 23 or 24, located at the East “Higashi” exit. Please note that the last bus departs at 9:00pm.

Time Table: http://www.nagadenbus.co.jp.e.aaf.hp.transer.com/express/winter/shigakogen/
Platform guidance: http://www.nagadenbus.co.jp.e.aaf.hp.transer.com/stop-info/2020/05/jbn.php

Taxi – If you have pre-booked through SkiJapan.com for a shared taxi service to Narita/Haneda Airport or a private taxi service to Nagano Station, your driver will collect you from your accommodation. For shared taxi, a representative will contact you 3 days prior to your departure to confirm your pickup time.

Bus – If you have pre-booked through SkiJapan.com for any bus to Tokyo/Narita/Haneda Airport, Please check your itinerary for details on pick-up locations and times.

Rail – If you are travelling by rail to the airport, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4.