Sahoro FAQs

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

• A valid passport
• Flight E-ticket & itinerary
• Travel itinerary outlining accommodation, transfers & lift passes
• Any vouchers for services e.g. Lessons/Rental or other Services
• Travel insurance documents

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on 0136-22-4617 or mobile 090-2814-1446.

In the event the Airport closes due to extreme weather we recommend that you stay where you are and talk directly with the airline. They will advise and book you on rescheduled and/or extra flights. Making alternative arrangements (flying into a different airport) can make your trip longer. There is a good chance surrounding roads and train lines are also closed.

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Although credit cards are widely accepted in major cities such as Tokyo and Sapporo, we strongly suggest you obtain Japanese Yen in cash before you leave home.
In Sahoro Resort credit cards are available throughout the hotel, however not available in cafes/ restaurants on the mountain.
The resort not equipped with an International ATM. The nearest international ATM which accepts most international cards is located in the nearby town of Shintoku-cho, at the 7-Eleven which is a 5 minute drive from Shintoku station or a 15 minute walk.
Foreign exchange is only available for USD, HKD and Korean Won at the hotel reception. USD and JPY Traveller’s Cheques are accepted at the hotel reception.

• Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
• International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

If arriving at Haneda International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Haneda Airport’s official website gives detailed instruction on how to move about the terminals http://www.haneda-airport.jp/inter/en/access/

If arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Narita Airport’s official website gives detailed instruction on how to move about the terminals http://www.narita-airport.jp/en/guide/connect/index.html

The transit time between the two airports can vary depending on traffic so it is best to be wary of this when booking flights, generally speaking however, it can take around 65 – 85 minutes if travelling by bus. Airport Limousine is the main company that operates this route and its fares plus timetables can be found via this link http://www.limousinebus.co.jp/en/bus_services/inter_airport_route/

You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.

There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.

A team member will meet you at your arrival gate to assist you to your Sahoro transfer. Please look out for our distinctive red / black uniforms and SkiJapan.com signage. Note that from the beginning of April, there will be no airport staff working.  If travelling in April and assistance is required, please go to the SkiJapan Airport desk located in the international terminal and use the direct line to the resort.  In the event you can’t locate our team or desk, please refer to the directions given in your itinerary for where to go for your transfer.

Yes, we do. In the case of an urgent situation, we have a desk located at the arrival gate on the 2nd floor of the International terminal. There you will find a phone with a direct line to our office here in Niseko. If you have a mobile phone that works here in Japan, you can call our office in Niseko, within office hours +81-136-22-4611 or outside office hours

Check your itinerary for your drop off location and full instructions. The Sahoro Express bus from Chitose Airport will arrive at Sahoro Resort and guests disembark at Sahoro Resort Hotel Entrance.

Check your itinerary for details of your pick up location. The Sahoro Express bus to Chitose Airport departs from Sahoro Resort Hotel Entrance. For both Sahoro Express bus and Taxi’s please make your way to the Sahoro Resort Hotel Lobby 20 minutes before your scheduled departure and confirm your details at the Hotel reception.

The earliest bus departure from Sahoro can be arranged for 8:40am and will arrive to Chitose Airport by approximately 10:40am (weather dependent). If you have a morning or early afternoon flight (before 12:00pm), we strongly recommend you use a private taxi transfer to avoid missing flights.