How can I contact SkiJapan.com when in Japan?
5-31, 1Chome, 2Jo, Niseko Hirafu, Kutchan-cho, Abuta-gun,Hokkaido 044-0089
Telephone: 0136-22-4611
Email: customerhelp@SkiJapan.com
Office Hours: 08:00 – 22:00 during winter peak period
What documentation should I bring with me?
- A valid passport
- Flight E-ticket & itinerary
- Travel itinerary outlining accommodation, transfers & lift passes
- Any vouchers for services e.g. Lessons/Rental or other Services
- Travel insurance documents
My flight is delayed or I’m going to arrive at a different time, what do I do?
What do I do if the airport is closed and my flight is delayed or cancelled?
What happens if I miss my transfer due to flight delays?
Can I buy things using cash or credit card and how can I get money out?
Is there any other essential items I should be bringing with me?
- Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
- International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.
I am travelling via Haneda, what do I need to know?
I am travelling via Narita, what do I need to know?
My flight arrives at Narita but I need to get to Haneda or vice versa, how can I do this?
You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.
There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.
What happens when I arrive at Chitose Airport (CTS) in Hokkaido?
What happens when I arrive to Rusutsu?
If you have booked private transfers via taxi, your driver will take you directly to your accommodation in Rusutsu. All guest passport copies are required to be provided, by Japanese Law.
What do I do when leaving Rusutsu?
For the Resortliner bus, where staying at the Rusutsu Resort Hotel, please make your way to the Resort Liner Counter located at the North Wing, 20 minutes before your departure. If staying at the Westin Rusutsu Resort, there is no Resort Liner Counter, however ensure you are ready in the lobby 20 minutes before your departure where the Resort Liner staff can find you.
What time does the earliest bus get to the airport?
The earliest bus departure from Rusutsu can be arranged between 08:35-8:40am and will arrive at Chitose Domestic Airport by approximately 10:40am (weather dependent). If you have a flight before 12:00pm, we strongly recommend you use a private taxi transfer to avoid missing flights.