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FAQs

Frequently Asked Questions – Arai

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How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.
If traveling by train, you can check train the latest train schedules on http://www.hyperdia.com/en/

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

You should obtain Japanese Yen in cash before you depart for Japan, for spending on meals and drinks. Credit card payments and currency exchange is available at the hotel reception desk. Credit Cards are accepted at most shops within the resort.
There is no ATM available within the resort. The closest ATM is located at 7-Eleven approx. 7 km away or 15 minutes drive away.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

If you have pre-booked transfers through SkiJapan.com, please refer to your itinerary for directions on where you need to go.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

My transfer was only to Joetsu Myoko Station. How can I access Arai Resort?

Bus – There is a free shuttle from Joetsu Myoko Station to Arai Resort.
The last Shinkansen arrives to Joetsu Myoko Station at 22:38 to meet the complimentary 22:50 Resort Shuttle to Arai Resort.
The earliest Resort Shuttle from Arai Resort departs 07:20 to meet the 08:31 Shinkansen departing Joetsu Myoko Station.
The Resort Shuttles operate approximately every 3hours to/from Arai Resort and Myoko Joetsu Station. Timetables are available on request.

What do I do when leaving Arai Resort?

Taxi – If you have pre-booked a shared taxi service to Narita/Haneda Airport or a private taxi service, your driver will collect you from your accommodation. A representative will contact you 72 hours prior to your departure to confirm your pick up time. If you wish to amend your pre-booked pick-up time, you will need to contact Chuo taxi a minimum of 4 days prior to the scheduled service.
Bus – There is a free shuttle from Arai Resort to Joetsu Myoko Station. The earliest Resort Shuttle from Arai Resort departs 07:20 to meet the 08:31 Shinkansen departing Joetsu Myoko Station. The Resort Shuttles operate approximately every 3hours to/from Arai Resort and Myoko Joetsu Station. Timetables are available on request.
Rail – If you are travelling by rail to the airport, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4. If not already organised with your SkiJapan.com consultant, the hotel staff will be able to assist you in arranging a transfer for your date of departure. Please be sure to confirm with them if payment is required prior to, or upon boarding the bus or shuttle service

Frequently Asked Questions – Tomamu

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How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.

What do I do if the airport is closed and my flight is delayed or cancelled?

In the event the Airport closes due to extreme weather we recommend that you stay where you are and talk directly with the airline. They will advise and book you on rescheduled and/or extra flights. Making alternative arrangements (flying into a different airport) can make your trip longer. There is a good chance surrounding roads and train lines are also closed.

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

Although credit cards are widely accepted in major cities such as Tokyo and Sapporo, we strongly suggest you obtain Japanese Yen in cash before you leave home.
In Tomamu, credit cards (most major cards) are accepted at reception, most shops and restaurants however some restaurants only accept cash if guests pay directly.
There are no foreign exchange services and traveller’s cheques are not accepted.
Tomamu also has the following services;

  • One ATM (7-BANK) located in the lobby on 1st floor in Tomamu The Tower
  • Credit card cashout available
  • Guests can charge items/services to their room account

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am travelling via Haneda, what do I need to know?

If arriving at Haneda International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Haneda Airport’s official website gives detailed instruction on how to move about the terminals https://tokyo-haneda.com/en/access/moving_between_terminals/index.html

I am travelling via Narita, what do I need to know?

If arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Narita Airport’s official website gives detailed instruction on how to move about the terminals https://www.narita-airport.jp/en/access/shuttlebus

My flight arrives at Narita but I need to get to Haneda or vice versa, how can I do this?

The transit time between the two airports can vary depending on traffic so it is best to be wary of this when booking flights, generally speaking however, it can take around 65 – 85 minutes if travelling by bus. Airport Limousine is the main company that operates this route and its fares plus timetables can be found via this link http://www.limousinebus.co.jp/en/bus_services/inter_airport_route/

You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.

There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.

What happens when I arrive at Chitose Airport (CTS) in Hokkaido?

Please refer to the directions given in your itinerary for where to go for your transfer.

What happens when I arrive to Tomamu?

Check your itinerary for your drop off location and full instructions. Resortliner buses from Chitose Airport will drop guests at both Tomamu The Tower and Risonare Tomamu.
If travelling via taxi, your driver will bring you directly to Tomamu Resort and drop you at your accommodation.

What do I do when leaving Tomamu?

Check your itinerary for details of your pick up location. Resortliner buses to Chitose Airport depart from both Tomamu The Tower and Risonare Tomamu hotels. For both Resortliner and Taxi’s please make your way to the accommodations lobby 20 minutes before your scheduled departure and confirm your details at the reception.

What time does the earliest bus get to the airport?

The earliest bus departure from Tomamu can be arranged for 7:50am – 8:00am and will arrive to Chitose Airport by approximately 10:15am (weather dependent). If you have a morning or early afternoon flight (before 12:00pm), we strongly recommend you use a private taxi transfer to avoid missing flights.

Frequently Asked Questions – Shiga Kogen

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How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.
If traveling by train, you can check train the latest train schedules on http://www.hyperdia.com/en/

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

You should obtain Japanese Yen in cash before you depart for Japan, for spending on meals and drinks. Limited foreign exchange facilities are available in Shiga Kogen. Hotels do not exchange foreign currency or travellers’ cheques, and credit cards, foreign currency cash and foreign currency travellers’ cheques are generally not accepted in the majority of shops and restaurants in Shiga Kogen.
Cash withdrawal using a non-Japanese bank card or credit card from an ATM is available at Shiga Kogen Post Office in Hirao.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

If you have pre-booked transfers through SkiJapan.com, please refer to your itinerary for directions on where you need to go.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

If you have not prearranged a transfer from Nagano station, Nagaden Express buses run direct to Shiga Kogen, from bus stop number 23 or 24, located at the East “Higashi” exit. Please note that the last bus departs at 9:00pm.

What do I do when leaving Shiga Kogen?

Taxi – If you have pre-booked a shared taxi service to Narita or Haneda Airport or a private taxi service to Nagano Station, your driver will collect you from your accommodation. A representative will contact you 72 hours prior to your departure to confirm your pick up time. If you wish to amend your pre-booked pick-up time, you will need to contact Chuo taxi a minimum of 4 days prior to the scheduled service.

Bus – If you have pre-booked a bus transfer service to Tokyo or Narita Airport with Nagano Snow Shuttle, a representative will contact you on the day prior to the transfer. Please be at the bus stop at least 10 minutes before the departure time.

Rail – If you are travelling by rail to the airport, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4.

Frequently Asked Questions – Nozawa Onsen

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How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.
If traveling by train, you can check train the latest train schedules on http://www.hyperdia.com/en/

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

You should obtain Japanese Yen in cash before you depart for Japan, for spending on meals and drinks. Limited foreign exchange facilities are available in Nozawa Onsen. Credit cards, foreign currency cash and foreign currency travellers’ cheques are generally not accepted in the majority of small shops and restaurants. Cash withdrawals using a non-Japanese bank card from an ATM are available at Nozawa Onsen village Post Office. Please check with your bank to ensure your ATM card works internationally. Hotels do not exchange foreign currency or travellers cheques to Japanese Yen.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

If you have pre-booked transfers through SkiJapan.com, please refer to your itinerary for directions on where you need to go.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

My transfer was only to Nagano or Iiyama Stations, how can I access Nozawa Onsen?

From Nagano Station: Nagaden Express bus runs direct to Nozawa, from bus stop 24 outside East “Higashi” exit of Nagano station. Please Note the last bus departs approximately 2:15pm.
From Iiyama Station: Nozawa Onsen Liner runs direct to Nozawa, from bus stop 4 outside main “Chikumagawa” exit. If arriving after 21:20pm you will need to take a taxi.
Note: Both of the above sections of information are according to the 2019/20 winter season, upcoming schedule is TBA.

What do I do when leaving Nozawa Onsen?

Taxi – If you have pre-booked a shared taxi service to Narita/Haneda Airport or a private taxi service to Nagano Station, your driver will collect you from your accommodation. A representative will contact you 72 hours prior to your departure to confirm your pick up time. If you wish to amend your pre-booked pick-up time, you will need to contact Chuo taxi a minimum of 4 days prior to the scheduled service.

Bus – If you have pre-booked a bus transfer service to Tokyo/Haneda/Narita with Nagano Snow Shuttle through SkiJapan.com, you will need to make your way to the Chuo Bus Terminal. Otherwise, there are some buses from Nozawa to Haneda, Narita Tokyo;
https://naganosnowshuttle.com/Route_Nozawa.aspx. Your itinerary will show your bus departure time. Please be at the bus stop 15 minutes before the departure time.

Rail – If you are travelling by rail to the airport, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4. If not already organised with your SkiJapan.com consultant, the hotel staff will be able to assist you in arranging a transfer for your date of departure. Please be sure to confirm with them if payment is required prior to, or upon boarding the bus or shuttle service

Frequently Asked Questions – Myoko Kogen

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How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.
If traveling by train, you can check train the latest train schedules on http://www.hyperdia.com/en/

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

You should obtain Japanese Yen in cash before you depart for Japan, for spending on meals and drinks. Limited foreign exchange facilities are available in Myoko Kogen. Credit cards, foreign currency cash and foreign currency travellers’ cheques are generally not accepted in the majority of small shops and restaurants. Cash withdrawal using a non-Japanese bank card from an ATM is available at Akakura Post Office and Myoko Post Office. Cash withdrawals using an international card such as Visa, Master Card or Amex, from an ATM are available at Myoko Kogen “Seven-Eleven.”

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

If you have pre-booked transfers through SkiJapan.com, please refer to your itinerary for directions on where you need to go.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

If you have not prearranged a transfer from Nagano station, take a Shinano Railway Kitashinano Line to Myoko Kogen Station, which takes approx. 40 minutes. There is a free transfer between Myoko Station and Myoko accommodations (10 minutes). These transfers need to be pre-booked, so please check with your travel agent. You will need to provide them with the train number and arrival time for the transfer to be confirmed.

What do I do when leaving Myoko Kogen?

Taxi – If you have pre-booked a shared taxi service to Narita/Haneda Airport or a private taxi service to Nagano Station, your driver will collect you from your accommodation. A representative will contact you 72 hours prior to your departure to confirm your pick up time.
If you wish to amend your pre-booked pick-up time you will need to contact Chuo taxi a minimum of 4 days prior to the scheduled service.

Bus – If you have pre-booked a bus transfer service to Tokyo/Narita/Haneda with Nagano Snow Shuttle through SkiJapan.com, please be at the Akakura Bus Terminal 15 minutes before departure.

Rail – If you are travelling by rail to Narita airport, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4.

If not already organised with your SkiJapan.com consultant, your hotel staff will be able to assist you in arranging a transfer for your date of departure. Please be sure to confirm with them if payment is required prior to, or upon, boarding the bus or train.

What options are in Myoko Kogen for ski lessons and rentals?

English speaking ski and snowboard lessons are available through Myoko Snowsports. They offer both group and private lessons and have several programs catering to kids from 3 years. Pre booking is recommended and can be done through your SkiJapan.com consultant prior to departure.
Myoko Snowsports also offer the latest international and Japanese brands in equipment hire and cater for 3 year olds and upwards. Pre booking of rental equipment is recommended.

Frequently Asked Questions – Hakuba

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How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight or train schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.
If traveling by train, you can check train the latest train schedules on http://www.hyperdia.com/en/

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

You should obtain Japanese Yen in cash before you depart for Japan, for spending on meals and drinks. Limited foreign exchange facilities are available in Hakuba. The hotels do not exchange foreign currency or travellers’ cheques, and credit cards, foreign currency cash and foreign currency travellers’ cheques are generally not accepted in the majority of shops and restaurants in Hakuba.
Cash advances from credit cards, and the exchanging of travellers’ cheques, are available at several banks near Hakuba station. Cash withdrawals, using a non-Japanese bank card, from an ATM are available at Hakuba Post Office as well as the Happo information centre. Cash withdrawals, using an international debit or credit card such as Visa, Master Card or Amex, from an ATM are available at Hakuba “Seven-Eleven”. However please check with your bank to ensure your ATM card works internationally.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

If you have pre-booked transfers through SkiJapan.com, please refer to your itinerary for directions on where you need to go.

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

What do I do when leaving Hakuba?

Taxi – If you have pre-booked a shared taxi service to Narita/Haneda Airport or a private taxi service to Nagano Station, your driver will collect you from your accommodation. A representative will contact you 72 hours prior to your departure to confirm your pick up time. If you wish to amend your pre-booked pick-up time you will need to contact Chuo taxi a minimum of 4 days prior to the scheduled service.
Bus – If you have pre- booked a bus transfer service to Tokyo City/Haneda Airport/Narita Airport, please be at the bus stop 15 minutes before the departure time. Check in will open 45 minutes prior to departure, and all passengers must be ready to board 10 minutes before departure.
The bus from Hakuba to Tokyo and on to Narita Airport leaves from Hakuba Base Camp Terminal in Echoland at 8:00, 9:30,10:30 and 15:30.
Passengers make their own way to Hakuba Base Camp Terminal in Echoland.
Please wait inside the bus terminal and Nagano Snow Shuttle staff will make an announcement when check in opens. Check in will open 45 minutes prior to departure, and all passengers must be ready to board 10 minutes before departure.
Rail – If you are travelling to the airport by rail, when you arrive at Tokyo Station, exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4.
If not already organised with your SkiJapan.com consultant, the hotel staff will be able to assist you in arranging a transfer for your date of departure. Please be sure to confirm with them if payment is required prior to, or upon boarding the bus or shuttle service.

What options are in Hakuba for ski lessons and rentals?

SKI SCHOOL
English speaking ski and snowboard lessons are available through Hakuba Snow Sports School. They offer both group and private lessons and a kid’s program. Pre booking is essential and can be done through your SkiJapan.com consultant prior to departure.

SKI RENTAL
Equipment rental is available with NBS Gateway and booked through SkiJapan.com. Whether you are a beginner or advanced snow rider – their expert rental technicians can put you on the skis/board most suited to your ability and preferred style of riding. A free pick up service from your accommodation is also available.

Frequently Asked Questions – Appi Kogen

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How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.
If traveling by train, you can check train the latest train schedules on http://www.hyperdia.com/en/

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

You should obtain Japanese yen cash before you depart for Japan, for spending on meals and drinks. Credit cards are acceptable for many facilities and services in Appi Grand Hotel, however foreign currency cash and foreign currency travellers’ cheques are not accepted. At the front desk of Appi Grand Hotel (both main building and Tower) you can exchange foreign currency of up to 30,000JPY per person per day. (HKD, USD, AUD, GBP, EUR, CNY, SGD, KRW, TWD). Please note foreign exchange facilities are otherwise limited in Appi.
Cash withdrawal using a non-Japanese bank card from an ATM is not available. Credit cards are not acceptable at rest stations on the mountains or the food court.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am arriving via a Tokyo airport, where do I go for my transfer to the resort?

If you have arranged your own transfer, please refer to your supplier’s information about what you need to do.

Please see the following links for information which could help with your transfer, should you have any questions;

  • Fares and timetables for Japan Railway Company (Shinkansen, Tokyo – Morioka Station or Appi Kogen Station): http://www.jreast.co.jp/e/
  • Information regarding the JR East Pass (Tohoku area) available to foreigners outside of Japan: http://www.jreast.co.jp/e/eastpass_t/index.html#locations
    Please note: to exchange your E-ticket for the JR East Pass at the JR service desk at Haneda Airport, this desk does not open until 07:45am.
  • General access information for Appi Kogen (covers accessing Appi from Morioka Station): http://www.appi-japan.com/welcome-to-appi/howto-gethere.html

From Morioka Station, Iwate Kenpoku buses run directly to Appi Kogen Resort, departing from the bus pool at West Exit No. 26 (through Shinkansen North Exit). If you arrive outside the bus operation times, JR Hanawa Line trains run direct to Appi Kogen Station and are free for customers with a JR East Pass. From Appi Kogen Station, there are free shuttle buses operating to Appi Kogen Resort. Shuttle buses do not run for early morning and late night trains.

Your hotel staff will be able to assist you in arranging a transfer for your date of departure. Please be sure to confirm with them if payment is required prior to, or upon, boarding the bus or train.
If you are continuing on to the airport, at Tokyo Station exit the Shinkansen ticket gates and follow the signs to the Narita Express. Take the escalators down to the Sobu Line where the train departs from platform 4.

What options are in Appi Kogen for ski lessons and rentals?

Information regarding lessons and rentals can be found through this website; http://www.appi-japan.com/winter/
The same as other resorts in Japan, it is best arrange your rentals and lessons in advance. English speaking instructors are available, however lesson availability is limited during peak times, so to avoid disappointment we recommend that you pre-book before you leave home.

Frequently Asked Questions – Niseko

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SkiJapan.com Airport Transfers

SkiJapan.com can arrange airport transfers for customers who have pre-booked accommodation.
Airport transfers must be pre-booked at least 14 days prior to service date (subject to availability).

One way bus transfer cost:
JPY 4,100 per adult (12+ years)
JPY 3,000 per child (3-11 years)
Infant 0-2 years can travel free of charge (no seat provided)

One way taxi transfers cost:
JPY 33,500 for 2 people
JPY 44,800 for 3-9 people

Please email your desired transport service and arrival/departure flight details to JP@skijapan.com

Ski lessons with Niseko Base Snowsports

SkiJapan.com can arrange ski and snowboard rentals and lessons with our affiliated ski school NBS.
All services must be pre-booked at least 14 days prior to service date (subject to availability).
Please download their Price Pack here and send your rental and lesson requests to JP@skijapan.com

How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1442.

What do I do if the airport is closed and my flight is delayed or cancelled?

In the event the Airport closes due to extreme weather we recommend that you stay where you are and talk directly with the airline. They will advise and book you on rescheduled and/or extra flights. Making alternative arrangements (flying into a different airport) can make your trip longer. There is a good chance surrounding roads and train lines are also closed.

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers due to supplier conditions. You may need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fees/ amendment fees; however we will assist in arranging new transfers and in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

Although credit cards are widely accepted in major cities such as Tokyo and Sapporo, we strongly suggest you obtain Japanese Yen in cash before you leave home. In Niseko, there are still many businesses who do not accept credit cards.

Currency exchange machines are available at Seicomart and Hirafu188.

There are international ATM’s in Hirafu Niseko, at the following locations:

  • Sapporo Drug Store (Hirafu 188 1F, from 10am – 10pm. All major credit cards accepted.)
  • Lawson convenience store (Available 24hrs. All major credit cards accepted.)

For guests staying in An’nupuri or Niseko Village accommodations; such as Snow Dog Apartments, the Kamui Niseko, Hilton Niseko and the Green Leaf Hotel , there is an international ATM located inside Hilton Niseko Village Hotel opposite the onsen entrance.
There are also international ATM’s at the main Post Office and all 7-Eleven 24hr convenience stores in the nearby town of Kutchan (approximately 15 minutes by bus).

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am travelling via Haneda, what do I need to know?

If arriving at Haneda International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Haneda Airport’s official website gives detailed instruction on how to move about the terminals https://tokyo-haneda.com/en/access/moving_between_terminals/index.html

I am travelling via Narita, what do I need to know?

If arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Narita Airport’s official website gives detailed instruction on how to move about the terminals https://www.narita-airport.jp/en/access/shuttlebus

My flight arrives at Narita but I need to get to Haneda or vice versa, how can I do this?

The transit time between the two airports can vary depending on traffic so it is best to be wary of this when booking flights, generally speaking however, it can take around 65 – 85 minutes if travelling by bus. Airport Limousine is the main company that operates this route and its fares plus timetables can be found via this link http://www.limousinebus.co.jp/en/bus_services/inter_airport_route/
You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.
There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.

What happens when I arrive at Chitose Airport (CTS) in Hokkaido?

Please refer to the directions given in your itinerary for where to go for your transfer.

What happens when I arrive to Niseko?

Check in documentation is required to be filled in for all accommodations. Most accommodations will also require credit card details or bond for accommodation security.  All guest passport copies are required to be provided, by Japanese Law.
If you are arriving to Niseko by bus to the Hirafu Welcome Centre, you will be met on arrival by a resort representative who will take you to your accommodation.

I have booked services through NBS, how can I find some answers to my questions?

You can find extremely comprehensive FAQ sections under the regular lesson and rental pages on the Niseko Base Snowsports (NBS) website http://www.nisekobase.com
For any questions you have that couldn’t be answered through the website, feel free to send an email to info@nisekobase.com or give them a call on +81 (0) 136215050

What do I do when leaving Niseko?

Check your itinerary for details of your pick up location. You will receive a reminder to check your information prior to departure date. Please remember to check and confirm your booked departure transfer mode  and time at a SkiJapan.com service desk (e.g. SkiJapan.com, Alpen Ridge) preferably on your arrival at least 4 days before you are due to leave. Transfer amendments will incur cancellation fees on existing bookings and charges will depend on the supplier’s terms.

IMPORTANT: It is very important that you are ready at your accommodation with your luggage 20 minutes prior to your departure time as the transfer is unable to wait for you if you are running late. If you miss this transfer, you will have to arrange for a public bus/private taxi service to the Airport at your own expense.

How can I return my lift pass to receive my deposit?

All Niseko lift passes include a 1,000 JPY redeemable deposit. Simply make your way a deposit machine located at the base of most Niseko Resort chairlifts and insert your lift pass card and you will receive a 1,000 JPY note from the dispenser. Lift Pass deposits cannot be returned at the SkiJapan.com office.

What time does the earliest bus get to the airport?

The earliest bus departure from Niseko can be arranged from 7:50am from the Hirafu Welcome Centre and will arrive at Chitose Domestic Airport by approximately 10:40am (weather dependent). If you have a flight before 12:00pm, we strongly recommend you use a private taxi transfer to avoid missing flights.

Frequently Asked Questions – Sahoro

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How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on 0136-22-4617 or mobile 090-2814-1446.

What do I do if the airport is closed and my flight is delayed or cancelled?

In the event the Airport closes due to extreme weather we recommend that you stay where you are and talk directly with the airline. They will advise and book you on rescheduled and/or extra flights. Making alternative arrangements (flying into a different airport) can make your trip longer. There is a good chance surrounding roads and train lines are also closed.

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer. In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

Although credit cards are widely accepted in major cities such as Tokyo and Sapporo, we strongly suggest you obtain Japanese Yen in cash before you leave home.
In Sahoro Resort credit cards are available throughout the hotel, however not available in cafes/ restaurants on the mountain.
The resort not equipped with an International ATM. The nearest international ATM which accepts most international cards is located in the nearby town of Shintoku-cho, at the 7-Eleven which is a 5 minute drive from Shintoku station or a 15 minute walk.
Foreign exchange is only available for USD, HKD and Korean Won at the hotel reception. USD and JPY Traveller’s Cheques are accepted at the hotel reception.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am travelling via Haneda, what do I need to know?

If arriving at Haneda International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Haneda Airport’s official website gives detailed instruction on how to move about the terminals http://www.haneda-airport.jp/inter/en/access/

I am travelling via Narita, what do I need to know?

If arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Narita Airport’s official website gives detailed instruction on how to move about the terminals http://www.narita-airport.jp/en/guide/connect/index.html

My flight arrives at Narita but I need to get to Haneda or vice versa, how can I do this?

The transit time between the two airports can vary depending on traffic so it is best to be wary of this when booking flights, generally speaking however, it can take around 65 – 85 minutes if travelling by bus. Airport Limousine is the main company that operates this route and its fares plus timetables can be found via this link http://www.limousinebus.co.jp/en/bus_services/inter_airport_route/

You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.

There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.

What happens when I arrive at Chitose Airport (CTS) in Hokkaido?

A team member will meet you at your arrival gate to assist you to your Sahoro transfer. Please look out for our distinctive red / black uniforms and SkiJapan.com signage. Note that from the beginning of April, there will be no airport staff working.  If travelling in April and assistance is required, please go to the SkiJapan Airport desk located in the international terminal and use the direct line to the resort.  In the event you can’t locate our team or desk, please refer to the directions given in your itinerary for where to go for your transfer.

Do you have an Airport Desk?

Yes, we do. In the case of an urgent situation, we have a desk located at the arrival gate on the 2nd floor of the International terminal. There you will find a phone with a direct line to our office here in Niseko. If you have a mobile phone that works here in Japan, you can call our office in Niseko, within office hours +81-136-22-4611 or outside office hours

What happens when I arrive to Sahoro?

Check your itinerary for your drop off location and full instructions. The Sahoro Express bus from Chitose Airport will arrive at Sahoro Resort and guests disembark at Sahoro Resort Hotel Entrance.

What do I do when leaving Sahoro?

Check your itinerary for details of your pick up location. The Sahoro Express bus to Chitose Airport departs from Sahoro Resort Hotel Entrance. For both Sahoro Express bus and Taxi’s please make your way to the Sahoro Resort Hotel Lobby 20 minutes before your scheduled departure and confirm your details at the Hotel reception.

What time does the earliest bus get to the airport?

The earliest bus departure from Sahoro can be arranged for 8:40am and will arrive to Chitose Airport by approximately 10:40am (weather dependent). If you have a morning or early afternoon flight (before 12:00pm), we strongly recommend you use a private taxi transfer to avoid missing flights.

Frequently Asked Questions – Furano

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How can I contact SkiJapan.com when in Japan?

SkiJapan.com has an office in Niseko, Japan. Our contact details are:
170-304 Aza Yamada, Kutchan-Cho, Abuta Gun, Hokkaido, Japan
Telephone: 0136-22-4611
Email: holidays@SkiJapan.com
Office Hours: 08:00 – 20:00 during winter peak period

What documentation should I bring with me?

  • A valid passport
  • Flight E-ticket & itinerary
  • Travel itinerary outlining accommodation, transfers & lift passes
  • Any vouchers for services e.g. Lessons/Rental or other Services
  • Travel insurance documents

My flight is delayed or I’m going to arrive at a different time, what do I do?

If your flight schedule changes for any reason (including weather or mechanical issues), please notify our Niseko office by calling +81-136-22-4611 or email customerhelp@SkiJapan.com ASAP to advise us of your current status and updates to your arrival details. Outside our office hours please contact our Emergency Phone on +81-136-22-4617 or mobile +81-90-2814-1446.

What do I do if the airport is closed and my flight is delayed or cancelled?

In the event the Airport closes due to extreme weather we recommend that you stay where you are and talk directly with the airline. They will advise and book you on rescheduled and/or extra flights. Making alternative arrangements (flying into a different airport) can make your trip longer. There is a good chance surrounding roads and train lines are also closed.

What happens if I miss my transfer due to flight delays?

100% fees apply for cancelled transfers and you will need to pay for a new or re-scheduled transfer . In most cases, these costs are covered by Travel Insurance. SkiJapan.com will not cover any transfer cancelation fee/ amendment fee however we will assist in providing the necessary documentation.

Can I buy things using cash or credit card and how can I get money out?

Although credit cards are widely accepted in major cities such as Tokyo and Sapporo, we strongly suggest you obtain Japanese Yen in cash before you leave home. In Furano, there are still many businesses that do not accept credit cards.

Furano has the following services;

  • Credit cards can be used within the Prince Hotels and credit cash out available.

Is there any other essential items I should be bringing with me?

  • Paracetamol, cold & flu tablets, anti-inflammatories (good or strong medication can be difficult to get hold of in Japan)
  • International power adapter for Japan Region Type “A” output. Ensure that your appliances have switching power supply and states: “Input/100v-240v” to be able to use your appliance in Japan. Appliances such as foreign hairdryers will not work in Japan.

I am travelling via Haneda, what do I need to know?

If arriving at Haneda International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Haneda Airport’s official website gives detailed instruction on how to move about the terminals https://tokyo-haneda.com/en/access/moving_between_terminals/index.html

I am travelling via Narita, what do I need to know?

If arriving at Narita International Airport and taking a connecting flight to Chitose Airport, please refer to your flight itinerary in regards to which terminal you will need to go to. The following link for Narita Airport’s official website gives detailed instruction on how to move about the terminals https://www.narita-airport.jp/en/access/shuttlebus

My flight arrives at Narita but I need to get to Haneda or vice versa, how can I do this?

The transit time between the two airports can vary depending on traffic so it is best to be wary of this when booking flights, generally speaking however, it can take around 65 – 85 minutes if travelling by bus. Airport Limousine is the main company that operates this route and its fares plus timetables can be found via this link http://www.limousinebus.co.jp/en/bus_services/inter_airport_route/

You can also travel by train, with this information available on the above sections links for the two different airports, Haneda and Narita.

There are also fixed fare and standard taxis available at both airports but you can expect to pay higher fees than catching the bus.

What happens when I arrive at Chitose Airport (CTS) in Hokkaido?

Please refer to the directions given in your itinerary for where to go for your transfer.

What happens when I arrive to Furano?

Check your itinerary for your drop off location and full instructions. The Resortliner bus from Chitose Airport will stop at the following Furano accommodations; Shin Furano Prince Hotel, North Country Inn, Furano Prince Hotel, Hotel Naturwald, Hotel Bell Hills (this is the recommended stop for guests staying in Lodge B&B Furano) and Hotel Edel Warme.
If you have booked private transfers via taxi, your driver will take you directly to your accommodation in Furano.

What do I do when leaving Furano?

Check your itinerary for details of your pick up location. Shin Furano Prince Hotel has a Resortliner counter in the hotel. Please make your way there, 20 minutes prior. For all other accommodations please ensure that you are at the pick-up location on your itinerary with your luggage, 20 minutes before your scheduled departure time.
For transfer via taxi, please ensure that you are at the pick-up location (refer to your itinerary) with your luggage 20 minutes before your scheduled departure time.

What time does the earliest bus get to the airport?

The earliest bus departure from Furano can be arranged between 7:40am-8:10am and will arrive at Chitose Domestic Airport by approximately 10:30am (weather dependent). If you have a flight before 12:00pm, we strongly recommend you use a private taxi transfer to avoid missing flights.